Frequently Asked Questions
68jl FAQ — Answers to All Your Questions
Deposits, withdrawals, VIP benefits, security, and support — detailed answers to all your questions, right here.
This page is your go-to resource for any questions that come up while playing on 68jl. We have covered five key topics in detail — account security, contact and support, deposit methods, the VIP program, and responsible gambling guidelines. Every answer is written in plain language so any player can follow along easily. Click on any question below to see the answer.
Frequently Asked Questions
Browse questions by topic and click to read the answer.
Stay Safe
Change your password immediately and notify 68jl via live chat or by email at [email protected]. If you notice any suspicious logins, log out from all devices where the account was accessed. The support team will temporarily lock your account and start an investigation to keep your balance and information safe.
Always check that 68jl.mom appears in your browser's address bar and look for the padlock icon (HTTPS) before the URL. Slight misspellings such as "68jI.mom" or "68jl.net" are signs of a fake site. It is best not to click on unofficial links shared on social media. If in doubt, ask directly via live chat.
Yes. 68jl uses SSL encryption for all data transfers, so your name, mobile number, and payment details are never passed on to third parties. Data stored on the server is also kept in encrypted form. Full details can be found in our privacy policy.
Use a password of at least 12 characters that combines uppercase letters, lowercase letters, numbers, and special characters (@, #, ! etc.). Do not use a password on 68jl that you already use on another website, and do not share your password with anyone. Changing your password regularly adds an extra layer of security.
Contact & Support
The 68jl support team is active seven days a week, twenty-four hours a day — including nights, early mornings, and holidays. You can send a message via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6). There is no specific "closed" period.
Yes, the 68jl support team provides assistance in both Bengali and English. Bengali support is offered primarily for Bangladeshi players so that language is never a barrier. If you ask a question in Bengali, you will receive an answer in Bengali.
Before speaking with support, please have the following ready: the mobile number or user ID linked to your account, a description of the issue, the date and amount of the relevant transaction, and screenshots if needed. Having these on hand helps the support team resolve your issue faster.
Support is available through two channels. First, live chat directly on the site — this is best for instant responses. Second, email: [email protected] — use this for complex issues or when you need to send documents. Both channels offer 24/7 service.
Deposit Questions
Deposits are usually added to your balance within a few minutes. If more than 15 minutes pass, check your mobile banking app for a transaction confirmation message and contact the support team with that information. Delays can occasionally occur due to network or server load, but the funds are not lost.
Log in to 68jl, go to the deposit page, and select Nagad. Send the amount to the designated number via Nagad and enter the transaction ID in the deposit form. The minimum deposit amount is ৳200. Once the payment is confirmed, your balance will update automatically.
68jl currently supports four payment methods: bKash, Nagad, Rocket, and Upay. All of these are popular mobile wallets in Bangladesh. The minimum deposit amount is the same for every method — ৳200. Transactions through any of these methods are completed quickly and securely.
The minimum deposit amount is ৳200 for any payment method. Transactions below this amount will not go through. For withdrawals, the minimum amount is ৳500. You can enjoy any game even with a small deposit.
Select bKash on the deposit page. Send the payment to the 68jl merchant number shown, either through the bKash app or by dialing *247#. After the payment, submit the transaction ID you receive on the site and the process will be complete, with your balance updated. If you have trouble at any step, let us know via live chat.
VIP Program
The 68jl VIP program has four levels: Bronze, Silver, Gold, and Platinum. Bronze is the entry level and Platinum is the highest. Weekly cashback and special benefits increase progressively at each level. Playing regularly will move you up to the next level automatically.
Your VIP level rises automatically as you continue playing regularly on 68jl. The more active you are, the faster you can reach the next level. Consistent activity is needed to progress from Bronze to Silver, Silver to Gold, and Gold to Platinum. You can contact support for detailed criteria.
VIP members receive weekly cashback, exclusive promotional offers, and priority support. Higher-level VIPs may also receive special festival bonuses and a dedicated personal account manager. Overall, benefits increase with each level — Platinum offers the most.
Cashback is added to your balance automatically each week based on your gameplay. The rate depends on your VIP level: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, and Platinum — up to 1.2%. Cashback is credited directly to your account with no separate application required.
Responsible Gambling
If you feel gambling is getting out of control, contact 68jl via live chat or at [email protected]. Our support team will help with self-exclusion or setting limits. You can also reach out to professional mental health service organizations in Bangladesh. Playing responsibly is important for your own well-being.
For a temporary break, cooling-off (such as a break of a few days or weeks) can be activated, and for a longer break, self-exclusion can be enabled. In both cases, submit a request to 68jl support via live chat or email. The support team will quickly take the necessary steps on your account.
No. 68jl is only for people aged 21 and above. Underage accounts are prohibited through an age verification process. If you suspect that an underage person has opened an account, notify support immediately.
Yes, you can set daily, weekly, or monthly deposit limits for yourself. To do this, contact support and let them know your preferred limit. This step will help you play in a controlled way and avoid overspending.
Still have questions? We're here.
For any issue, our support team is ready to assist in Bengali and English, seven days a week, twenty-four hours a day.